Legal

Privacy Policy

Last Updated: March 2026

Introduction

Aexiz Solutions ("Aexiz," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including ZTA-AI, Kyros, 24LLM, and AISL, as well as our websites.

This policy applies to:

Website visitors
Customers and users of our services
End users of applications built using our services
Business contacts and partners

Information We Collect

A. Information You Provide Directly

Account & Identity Information

Name, email address, phone number
Company name and job title
Password and authentication credentials
Billing and payment information

B. Information Collected Automatically

Device & Technical Data

IP address, browser type and version
Operating system and device information
Access times, pages visited, features used
Location data (city/country derived from IP)

C. Product-Specific Data Collection

ZTA-AI (Zero Trust Enterprise AI)

Important: Our Zero Trust architecture ensures the LLM never sees raw database data, database schemas, table names, or credentials. All data is abstracted before reaching the language model. We do NOT collect or store user queries or query responses.

Kyros (Merchandising Intelligence)

Transaction data, inventory data
Store information and sales data
Note: We do NOT collect purchase orders.

24LLM (Brand Understanding)

Website URLs submitted for analysis
Publicly available web content
Brand information and analysis reports

How We Use Your Information

Service Delivery & Operations

Provide, operate, and maintain our services
Process transactions and send related information
Manage your account and provide customer support

Service Improvement

Analyze usage patterns and trends
Develop new products, features, and services
Improve AI model performance (for Kyros and 24LLM only, with opt-out option)

AI Model Training Disclosure

For ZTA-AI: We do NOT use customer data to train AI models.

For Kyros and 24LLM: We may use anonymized or aggregated data to improve our AI models. You can opt-out through your account settings.

How We Share Your Information

Service Providers & Subprocessors

AWS - Cloud hosting (Singapore/India regions, EU backups)
SendGrid - Email delivery
Razorpay - Payment processing

AI/ML Providers (for ZTA-AI)

OpenAI
Anthropic
Self-hosted models (based on client's requirements)

We do NOT share anonymized/aggregated data with third parties.

Your Rights & Choices

Access & Portability: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data (within 24 hours)
Withdraw Consent: Withdraw at any time without affecting prior processing

Data Security

Technical Safeguards

Encryption at rest: AES-256
Encryption in transit: TLS 1.3
Zero Trust architecture for AI services
Quarterly penetration testing

Data Retention

Account data: Duration of active account
Transaction/usage data: 30 business days
Log files: 90 business days
After account deletion: 7 business days, then permanently deleted

International Data Transfers

Primary Data Storage: Singapore, India

Backup Locations: European Union

Customers can choose their preferred data storage region.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Contact Us

Aexiz Solutions
Privacy Inquiries: privacy@aexiz.com